SearchUnify Virtual Assistant

Businesses use chatbots to mimic human interactions and take some burden off agents’ shoulders. But,
for the chatbot to be successful, it needs to be the right fit for your organization. An ideal virtual assistant
generates relevant responses to reduce caseload, support costs, and turnaround time. And that is not it; a
smartly crafted bot can simultaneously collect behavioral data and improve the user experience while
self-learning from each digital interaction. That’s why businesses nowadays plump for AI-powered virtual
assistants over standalone bots.

SearchUnify Virtual Assistant or SUVA is the world’s first federated,
information retrieval augmented chatbot for fine-tuned, contextual, and
intent-driven conversational experiences at scale. SUVA harnesses the power
of machine learning, NLP, NLQA, generative AI and an insights engine to
resolve customer and employee support queries 24/7 with the least amount
of user effort

Customer Self-service
Reduced L1 caseload,
faster and contextual
self-service
Employee IT Support
Simplified IT workflow
support, reduced
employee effort
Employee HR Support
Streamlined employee
onboarding, growth
and training processes
In-product Support
Real-time, in-the-moment,
contextual support across
enterprise properties

01. Reduce L1 Caseload with Round the Clock Response
to Support Queries Community Experience
SearchUnify’s ‘always-on’ virtual assistant
provides 24*7 support to your users, and takes
care of L1 queries with ease, thus allowing
customer-facing teams to work on more pressing
problems and high-value engagements.

02. Fuel Contextual and
Personalized Support Interactions
SUVA presents the most relevant results by
understanding the context of each search query,
instead of matching only keywords.

03. Enable Seamless Hand-offs to
Agents with OOTB Adapters
SearchUnify’s ‘always-on’ virtual assistant
provides 24*7 support to your users, and takes
care of L1 queries with ease, thus allowing
customer-facing teams to work on more pressing
problems and high-value engagements

04. Reduce Self-Service Effort with Direct Case
Creation from within the Virtual Assistant
In case the interaction with the virtual assistant
doesn’t fully solve the issue, SUVA can create a
case on the users’ behalf from the chat. This
eliminates the need to login to the support portal
and fill out the form.

05. Scale Intelligent Interactions
with External Platforms
With SUVA, admins can configure how the
assistant recognizes & processes user-provided
information with custom slots. Webhooks enable
the virtual assistant to interact intelligently with
other external apps and portals.