Support ROI

How TSIA’s Support Services Maturity Model Revitalizes Your Support Function

Customer Support, Support ROI, Agent Productivity

Service organizations are struggling to demonstrate measurable performance. To circumvent a myopic approach, TSIA has come up with a proven model.

July 15, 2021

Service organizations are struggling to demonstrate measurable performance. To circumvent a myopic approach, TSIA has come up with a proven model.

5-Step Strategy for Building a Compelling Case for AI in Customer Service

Customer Support, Artificial Intelligence, Support ROI

In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.

June 2, 2021

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

Customer Support, Customer Experience, Support ROI

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

Support ROI

July 15, 2021

June 2, 2021

April 14, 2021

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