Powering Support Excellence with Proven Capabilities
From instant responses to smart escalation, discover how our AI Support Agent streamlines support operations while maintaining exceptional service quality.
Handles First-contact Queries
Drives Self-Service Adoption
Data-backed Responses
Smart Handoffs
Real-Time Feedback Loop
Multilingual Support
Analytics Dashboard
Deliver Real Business Impact with AI Support Agent
01
Higher L1 Ticket Deflection Rate
Increases deflection from ~20% to up to 60% by resolving repetitive queries instantly through self-service and knowledge suggestions.
02
Faster Resolution Time
Cuts average resolution time from 12 minutes to under 3 minutes by delivering real-time, data-backed responses at first contact.
03
Improved Customer CSAT
Elevates customer satisfaction scores from 2.9 to 4.4 (out of 5) by delivering consistent, accurate, and fast support experiences.
04
Reduced Agent Workload
Offloads repetitive, low-complexity cases, allowing human agents to focus on high-value interactions and reducing burnout.
05
Real-Time Feedback Loop
Replaces static reporting with live insights into conversations, escalation patterns, user intents, and deflection trends.
Inside the Engine of the AI Support Agent
Organizations implementing AI Agent Partner can anticipate measurable improvements across key support metrics. From accelerating resolutions to boosting agent productivity and customer satisfaction, the results are tangible and scalable.
LLM Integration
Retrieval-Augmented Generation (RAG)
Model Context Protocols (MCPs)
Flexible Deployment Options
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Featured Resources
The AI Agent Adoption Playbook
Struggling to future-proof your support strategy with the right solution?
Top 5 AI agent use cases for customer support
From routine queries to complex escalations—support teams are...
SearchUnify's Governance Layer
Struggling to future-proof your support strategy with the right solution?
Workflow-Anchored Knowledge: Smarter Support in Action
AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.
Agentic AI Driving Enterprise Intelligence Growth
Discover how Agentic AI suite & AI Knowledge Agent transform knowledge into real-time intelligence and enterprise growth.
Modular Approach: A Smarter Way to Contact Center Automation
Building Smarter Workflows with AI Agents, One Step at a Time
Agentic AI in Support: Elevating Your Support Website to Excellence
Beyond Deflection: Boosting CSAT and Case Quality with Autonomous Support
Find. Assist. Act. The Future of Enterprise Support in One AI Suite
Elevate Efficiency, Ensure Compliance, and Deliver Superior Experiences
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SearchUnify is Numero Uno with the highest composite score of 8.3 and a net emotional...
SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision.
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SearchUnify for Salesforce Service Cloud
Empowering service agents with AI to find answers faster and resolve cases sooner.
SearchUnify Agent Helper Technical Guidebook
Streamlining case resolution with AI-driven summaries, responses, and analytics.
Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.
Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.
Unlock the Full Potential of KCS in Customer Support
Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.
AI Agents for Customer Support: A Deep Dive
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SearchUnify AI Speed: Your Competitive Edge
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SearchUnify Leadership Dashboard
A revolutionary analytics visualization tool designed to optimize support...
Key Considerations for LLM Deployment
Discover the critical factors that demand careful thought before....
Our Partners
Frequently Asked Questions
Yes, it pulls relevant data from CRMs, helpdesk systems, and other connected sources to provide accurate, context-aware responses in real time.
It increases L1 ticket deflection by suggesting knowledge base articles, FAQs, and self-service options for repetitive or low-complexity issues, helping to reduce agent workload.
For complex or unresolved issues, the AI Support Agent initiates smart handoffs to human agents with full context, ensuring seamless and fast case resolution.
A real-time analytics dashboard provides insights into key metrics, such as CSAT, resolution time, conversation duration, escalation trends, and deflection rates, enabling continuous improvement.
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