Support CSAT

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots
Customer Support, Intelligent Chatbots, Support CSAT

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

May 12, 2021

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

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How Synergy Between TTR and Cognitive Technology Amplifies CX
Customer Support, Resolution Time, Support CSAT

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

May 7, 2021

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

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