Agent Experience

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

October 8, 2024

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

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The Role of the Agent Empowerment Index in Boosting Support Outcomes
Customer Support, Customer Experience, Agent Experience, Customer Satisfaction, Generative AI

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

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Case Classification: What It Is and How It Works
Cognitive Technology, Query Classification, Customer Support, Customer Experience, Agent Experience

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

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Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience
Agent Experience, Customer Experience, Cognitive Technology, CX, AX, AI

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

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From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience
Agent Experience, Great Resignation, CX, Agent Productivity

The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:

September 1, 2022

The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:

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Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience
Agent Experience, Agent Productivity, Customer Service

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

September 22, 2021

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

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Delivering Next-Gen CX & EX with the Powerful Duo of Salesforce & SearchUnify
Salesforce, Customer Experience, Agent Experience

Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.

May 19, 2021

Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.

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