SU Consulting Services

Enterprise Consulting Level Summary

assess

Assess

Evaluation of a business function for best practices, providing an Assessment Report with insights and recommendations
advise

Advise

Expert advisor, in a monthly or ongoing capacity, providing program reviews, strategic planning, and operational guidance
engage

Engage

In-depth engagement including business assessment, facilitation, goal alignment, project planning, outcome-focused program rollout

Enterprise Consulting Support Packages

Partnering with you to maximize your business outcomes and productivity with the following transformational focus areas

Featured Resources

The AI Agent Adoption Playbook

The AI Agent Adoption Playbook

Struggling to future-proof your support strategy with the right solution?

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Top AI Agents for Customer Service to Elevate Support

Top 5 AI agent use cases for customer support

From routine queries to complex escalations—support teams are...

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SearchUnify's Governance Layer

SearchUnify's Governance Layer

Struggling to future-proof your support strategy with the right solution?

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Workflow-Anchored Knowledge: Smarter Support in Action

Workflow-Anchored Knowledge: Smarter Support in Action

AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.

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Agentic AI Driving Enterprise Intelligence Growth

Agentic AI Driving Enterprise Intelligence Growth

Discover how Agentic AI suite & AI Knowledge Agent transform knowledge into real-time intelligence and enterprise growth.

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Modular Approach: A Smarter Way to Contact Center Automation

Modular Approach: A Smarter Way to Contact Center Automation

Building Smarter Workflows with AI Agents, One Step at a Time

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Agentic AI in Support: Elevating Your Support Website to Excellence

Agentic AI in Support: Elevating Your Support Website to Excellence

Beyond Deflection: Boosting CSAT and Case Quality with Autonomous Support

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Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Elevate Efficiency, Ensure Compliance, and Deliver Superior Experiences

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Crafting Human-in-the-loop GenAI Agent Desktops

Crafting "Human-in-the-loop" GenAI Agent Desktops

Practical Considerations and Use Cases for Support Leaders...

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SearchUnify Named a Leader in the 2024 IDC MarketScape

SearchUnify Named a Leader in the 2024 IDC MarketScape...

Vendor assessment report on worldwide knowledge discovery software for external...

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Searchunify Knowbler named a Strong Performer in the Forrester Wave

Searchunify Knowbler named a Strong Performer in the...

A report on the 11 Knowledge Management Solutions that matter most and...

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SearchUnify Ranked #1 in 2024 Enterprise Search Emotional Index

SearchUnify Ranked #1 in 2024 Enterprise Search Emotional...

SearchUnify is Numero Uno with the highest composite score of 8.3 and a net emotional...

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SearchUnify for Salesforce Service Cloud

SearchUnify for Salesforce Service Cloud

Empowering service agents with AI to find answers faster and resolve cases sooner.

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SearchUnify Agent Helper Technical Guidebook

SearchUnify Agent Helper Technical Guidebook

Streamlining case resolution with AI-driven summaries, responses, and analytics.

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Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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Unlock the Full Potential of KCS in Customer Support

Unlock the Full Potential of KCS in Customer Support

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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AI Agents for Customer Support: A Deep Dive

AI Agents for Customer Support: A Deep Dive

Delivering faster, smarter, and more cost-effective customer support.

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SearchUnify AI Speed: Your Competitive Edge

SearchUnify AI Speed: Your Competitive Edge

Discover why speed is key to achieving a sustained business advantage...

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SearchUnify Leadership Dashboard

SearchUnify Leadership Dashboard

A revolutionary analytics visualization tool designed to optimize support...

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Key Considerations for LLM Deployment

Key Considerations for LLM Deployment

Discover the critical factors that demand careful thought before....

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Meet Our Experts

Patricia Lughezzani

Patricia Lughezzani

Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive

Patricia is a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Formerly, Group Vice President of Customer Experience at Marketo and Global Head of Support Strategy & Operations at Adobe.
Divanshi Arora

Divanshi Arora

Product Evangelist & Analytics Consultant at SearchUnify

Divanshi Arora is a passionate product evangelist and consultant at SearchUnify, specializing in analytics-driven insights and best practices. With over 10 years of experience in corporate communication and training, she brings a strategic approach to optimizing product adoption and performance. Leveraging deep dives into analytics, she helps businesses unlock SearchUnify's full potential by providing data-backed recommendations, enhancing user experience, and driving measurable impact. Through her consultative approach, Divanshi empowers organizations with best practices to maximize efficiency, improve search relevance, and elevate customer support outcomes.

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