ROI

The ROI of Smarter Knowledge Management: A Business Leader’s Guide

Discover how smarter KM drives higher ROI, faster decision-making, and improved customer satisfaction in this business leader’s guide. Read now.

March 24, 2025

Discover how smarter KM drives higher ROI, faster decision-making, and improved customer satisfaction in this business leader’s guide. Read now.

4 Key Considerations for Choosing the Right Cognitive Search Vendor

Enterprise Search, ROI, Cognitive Search, Search Relevance, User Experience

The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.

July 27, 2021

The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

Customer Support, Customer Experience, ROI

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

ROI, Case Deflection, Community Engagement

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

Chatbots, Customer Support, ROI

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

A Step-by-Step Guide for Establishing Your Customer Service ROI

Customer Support, ROI, Best Practices

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

How to Turn Your Customer Service Team Into a Profit Center

ROI, CSAT, Customer Support

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

December 29, 2020

The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.

ROI

March 24, 2025

July 27, 2021

April 8, 2021

April 1, 2021

February 25, 2021

February 23, 2021

December 29, 2020

Subscribe to SearchUnify Blog

Popular Topics

Platform

Solutions

Apps

Resources

Company

Our Certifications

Key Recognitions