Power Your CX
Growth Engine with
Agentic AI Suite

Transform Every Support Interaction With A Synchronized AI Agent Network That Autonomously Collaborates, Empowers Your Team, Enriches Knowledge-Driven Self-Service, And Closes The Loop With Built-In Audit Feedback. Book a Demo video-thumnail Contact Us bg-seo

The Intelligence-Fabric of Modern Enterprise Support

Powered by your data, SearchUnify Agentic AI Suite serves as your enterprise’s central nervous system—making support faster, smarter, and more reliable.

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End-to-End Automation

Seamlessly automate discovery, resolution, triage, and assistance, with purpose-built autonomous AI Agents, Co-Pilots and self service.
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Data-Driven Intelligence

Power AI Agents with your unique data leveraging proprietary knowledge retrieval tech for precision across support workflows.
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Effortless Integration

Plug in prebuilt connectors, select AI Agents, configure MCPs and launch robust, no-code, preconfigured systems with ease.
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Continuous Optimization

Continuously refine system performance through built-in audit trails and human-in-the-loop feedback mechanisms.
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Holistic Support Command

Ensure complete visibility with an intuitive dashboard shaped by years of support deployments by us, ready out of the box.
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Multi-Agent Collaboration

Enable modular and parallel processing at scale for complex workflows through interoperable, AI agents with shared context.
AI Agent

AI Support Agent

The AI Support Agent is an intelligent, context-aware L1 virtual engine that leverages RAG, GenAI, and modular integrations to automate self-service, deflect tickets, orchestrate escalations as needed, and surface actionable insights for data-driven decision-making. It delivers faster resolutions, enhanced operational visibility, and measurable efficiency gains—ultimately elevating customer satisfaction.

  • Automates self-service
  • Reduces case volume
AI Agent

AI Agent Partner

Embedded in your team’s workspace to boost productivity, the AI Agent Partner delivers real‑time case insights, sentiment detection, SME recommendations, and AI‑drafted responses—complete with auto‑tagging, escalation predictions, and SLA alerts to streamline workflows and minimize context‑switching.

  • Empowers support teams
  • Boosts productivity
AI Agent

AI Classification Agent

AI Classification Agent sorts incoming and historical tickets into clear categories. Leveraging AI-based clustering and intent detection, it routes cases to the optimal path—self-service deflection, automated resolution flows, knowledge creation, or audit—ensuring the right queue, faster handling, and consistent, knowledge-backed resolutions.

  • Auto Classifies and Routes Instantly
  • Learns from history and audits
AI Agent

AI Knowledge Agent

An automated content powerhouse for holistic knowledge management, the AI Knowledge agent identifies content gaps, auto‑drafts and optimizes articles, enforces quality with human‑in‑the‑loop oversight, and coordinates lifecycle workflows—maintaining an accurate, scalable knowledge repository that fuels faster, smarter customer support.

  • Automated article creation
  • Knowledge base management
AI Agent

AI Competency Agent

Automatically triage incoming requests with sentiment and intent analysis, route cases based on expertise, and orchestrate expert swarms for complex issues—driving faster, more precise resolutions while reducing manual triage effort and maximizing team efficiency.

  • Automates complex case resolution
  • Accelerates resolution time
AI Agent

AI Escalation Manager

A predictive safety net for your support to eliminate escalation surprises, by proactively predicting and prioritizing high-risk cases, and expertly routing them to the best-suited agents — It alerts managers instantly, ensuring swift resolution, boosting efficiency, and dramatically enhancing customer satisfaction.

  • Predicts and prevents escalations
  • Ensures support quality
AI Agent

AI Case Quality Auditor

A scalable QA engine that audits every closed case against 17+ metrics, surfaces CSAT predictions, and flags risks with human‑in‑the‑loop oversight—empowering leaders with objective performance benchmarks, proactive coaching insights, and assured compliance for support excellence.

  • Real-time data-driven audits
  • Improves service delivery
AI Agent

AI Workflow Automation Agent

Streamlines escalations with intelligent handoffs and data-driven routing—capturing context, assessing urgency, and autonomously assigning the right agent or team to ensure faster, frictionless resolution without burdening frontline support.

  • Intelligent handoffs
  • Streamlines collaboration
AI Agent

AI Feedback Analyst

Accelerates business innovation by aggregating and analyzing multi‑source customer feedback in real time—detecting trends, sentiment shifts, and churn risks to generate prioritized, actionable feature recommendations that drive data‑driven development and improved customer satisfaction.

  • Aggregates feedback
  • Delivers actionable insights
AI Agent

AI Proactive Support Agent

Proactively monitors product usage leveraging AI-driven predictive analytics and churn indicators to anticipate at‑risk customers—triggers early alerts, and recommends targeted retention strategies—safeguarding loyalty, reducing escalations, and driving measurable customer lifetime value.

  • Anticipates customer needs
  • Boosts retention

Measurable Business Impact

Deliver quantifiable ROI and transformative business outcomes with SearchUnify Agentic AI Suite

45%

Reduction in Customer Escalations

60%

Increase in Case Deflection

35%

Faster Resolution Time

30%

Reduction Case Volume Per Agent

40%

Higher CSAT scores

20%

Higher Renewal Rates

What Your Support Needed All Along

Forge an integrated support ecosystem that redefines every touchpoint — turning data into intelligence, interactions into resolutions, and outcomes into lasting value.

frag engine

SearchUnifyFRAG™ Engine

Deliver precise, context-aware support at scale, powered by your enterprise data. With federated retrieval, our AI agents instantly find and correlate information from every source to deliver immediate, accurate resolutions.
first touch

First-Touch Self-Service

Enable personalized self-service as a primary touchpoint, delivering instant, context-aware answers to deflect tickets, reduce case volume, boost satisfaction.
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Coordinated Multi-Agent System

Leverage interconnected AI agents to dynamically route and escalate tasks—ensuring seamless, end-to-end workflow handoffs and optimized resolution paths.
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Sentiment-Aware Prioritization

Achieve higher CX with empathy-driven proactive support. The suite analyzes emotional cues across interactions to help route, prioritize, and resolve support issues efficiently.
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Smart Ticket Routing

AI agents automatically categorize, prioritize, and route tickets to the right teams based on content analysis, urgency detection, and historical patterns.
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Data Security & Compliance

Encrypt all PII, enforce granular role-based permissions, and uphold SOC 2, HIPAA, GDPR, CCPA, and NIST standards—safeguarding sensitive information across every support interaction.
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Self-Optimizing AI

Elevate service quality continually. SearchUnify AI agents learn from every interaction and feedback, constantly improving their accuracy and effectiveness.
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Agent Assistance

Your teams get a complete view with real-time case summaries, contextual insights, and automated actions for confident, smarter support.
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Performance Analytics

Monitor agent performance, identify knowledge gaps, track customer satisfaction trends, and optimize workflows with comprehensive dashboards and real-time reporting.
system integration

Seamless System Integration

Connect with your existing CRM, helpdesk, and business tools. Our pre-built connectors and robust APIs ensure smooth data flow and unified operations.
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AI Knowledge Management

Automatically capture, generate, and deliver real-time, relevant knowledge from every interaction, equipping human reps with the precise information needed for faster, more consistent support.

Real World Customer Success Stories

Accelerated ROI
 
Proven performance
 
Trusted by industry pioneers.
View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

View Case Study

Accela, a leading govtech provider, sought to elevate the precision and depth of its conversational support, ensuring customers received highly accurate, relevant, and insightful assistance. By implementing SearchUnify Virtual Assistant (SUVA), they revolutionized their virtual agent capabilities, meticulously fine-tuning prompts, significantly improving response accuracy, and unlocking actionable performance metrics to drive continuous enhancement.

Key Outcomes:

Lesser cost per interaction and improved user satisfaction, winning a Gold Stevie Award for Best Use of Technology.

99.7%

Support Cost Savings

83.3%

Response Accuracy

gold stevie award

Gold Stevie Award

View Case Study

Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

5%

Higher CSAT

9%

Higher Same Day Resolution

View Case Study

EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility

creativity

Actionable Insights

Industry Recognitions

MAJOR PLAYER

in IDC MarketScape for General-Purpose Knowledge Discovery Software, 2025

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STRONG PERFORMER

in The Forrester Wave™: Knowledge Management Solutions, Q4 2024

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CHAMPION

in Enterprise Search Emotional Footprint Report, 2025

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LEADER

in G2 Grid® Report for Enterprise Search for 5 Years (2020-2025)

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GOLD MEDALIST

in Enterprise Search Data Quadrant Report: 2024, 2025

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Begin your AI Transformation

Schedule a self-paced demo

Experience AI in Action to discover how our AI agents streamline complex workflows effortlessly.

Book a Demo
Start a 7-day free trial

Explore SearchUnify’s platform capabilities with a risk-free trial and see the value firsthand. No Strings Attached.

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Schedule a call with Expert

Every business requirement is unique, let’s discuss yours. Consult for tailored use cases and deep technical insights.

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Featured Resources

All Resources
Blogs
Webinars
Analyst Reports
Datasheets
E-Books
Videos

The AI Agent Adoption Playbook

The AI Agent Adoption Playbook

Struggling to future-proof your support strategy with the right solution?

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Top AI Agents for Customer Service to Elevate Support

Top 5 AI agent use cases for customer support

From routine queries to complex escalations—support teams are...

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SearchUnify's Governance Layer

SearchUnify's Governance Layer

Struggling to future-proof your support strategy with the right solution?

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Workflow-Anchored Knowledge: Smarter Support in Action

Workflow-Anchored Knowledge: Smarter Support in Action

AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.

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Agentic AI Driving Enterprise Intelligence Growth

Agentic AI Driving Enterprise Intelligence Growth

Discover how Agentic AI suite & AI Knowledge Agent transform knowledge into real-time intelligence and enterprise growth.

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Modular Approach: A Smarter Way to Contact Center Automation

Modular Approach: A Smarter Way to Contact Center Automation

Building Smarter Workflows with AI Agents, One Step at a Time

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Agentic AI in Support: Elevating Your Support Website to Excellence

Agentic AI in Support: Elevating Your Support Website to Excellence

Beyond Deflection: Boosting CSAT and Case Quality with Autonomous Support

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Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Find. Assist. Act. The Future of Enterprise Support in One AI Suite

Elevate Efficiency, Ensure Compliance, and Deliver Superior Experiences

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Crafting Human-in-the-loop GenAI Agent Desktops

Crafting "Human-in-the-loop" GenAI Agent Desktops

Practical Considerations and Use Cases for Support Leaders...

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SearchUnify Named a Leader in the 2024 IDC MarketScape

SearchUnify Named a Leader in the 2024 IDC MarketScape...

Vendor assessment report on worldwide knowledge discovery software for external...

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Searchunify Knowbler named a Strong Performer in the Forrester Wave

Searchunify Knowbler named a Strong Performer in the...

A report on the 11 Knowledge Management Solutions that matter most and...

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SearchUnify Ranked #1 in 2024 Enterprise Search Emotional Index

SearchUnify Ranked #1 in 2024 Enterprise Search Emotional...

SearchUnify is Numero Uno with the highest composite score of 8.3 and a net emotional...

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SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision.

SearchUnify's Contextual Relevance Engine (SCORE) Framework: Ushering in a New Era of Neural Search Precision.

Ushering in a new era of neural search precision with the SCORE framework..

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SearchUnify for Salesforce Service Cloud

SearchUnify for Salesforce Service Cloud

Empowering service agents with AI to find answers faster and resolve cases sooner.

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SearchUnify Agent Helper Technical Guidebook

SearchUnify Agent Helper Technical Guidebook

Streamlining case resolution with AI-driven summaries, responses, and analytics.

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Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Discover how unified AI agents work together to boost speed, accuracy, and customer satisfaction.

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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Unlock the Full Potential of KCS in Customer Support

Unlock the Full Potential of KCS in Customer Support

Explore core KCS principles, real-world implementation insights & ways to avoid common pitfalls.

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AI Agents for Customer Support: A Deep Dive

AI Agents for Customer Support: A Deep Dive

Delivering faster, smarter, and more cost-effective customer support.

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SearchUnify AI Speed: Your Competitive Edge

SearchUnify AI Speed: Your Competitive Edge

Discover why speed is key to achieving a sustained business advantage...

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SearchUnify Leadership Dashboard

SearchUnify Leadership Dashboard

A revolutionary analytics visualization tool designed to optimize support...

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Key Considerations for LLM Deployment

Key Considerations for LLM Deployment

Discover the critical factors that demand careful thought before....

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Frequently Asked Questions

Still Need Assistance?

Help center
Community
What is SearchUnify Agentic AI Suite?

SearchUnify Agentic AI Suite is a synchronized network of purpose-built AI agents that autonomously collaborate to optimize every stage of customer support — from initial self-service to escalation management and resolution feedback.

How does the Agentic AI Suite differ from standalone AI in customer service tools?

Unlike single-function AI tools, the Agentic AI Suite agents share context, insights, and actions in real time. This coordinated approach eliminates silos, reduces duplicate effort, and ensures a consistent, high-quality support experience.

What roles do the dynamic AI agents play in the suite?

Each dynamic AI agent is designed for a specific function — from intake and triage to automated self-service, knowledge management, escalation prevention, and performance auditing — all working in sync to deliver faster resolutions and consistent support quality.

How do I measure ROI from the Agentic AI Suite?

By combining operational efficiency and customer experience gains through clear, short-term metrics you can see and act on. You’ll track gains like faster average handling time (AHT), higher first-contact resolution (FCR), and lower cost per interaction—alongside customer satisfaction (CSAT) and AI containment (self-service success)—all visible via a comprehensive insights engine, inbuilt in the intelligent AI Agents .

How are AI agents used in customer service?

Dynamic AI agents handle intake & triage, power conversational self-service, auto-create and surface knowledge, suggest next-best actions for agents, detect/prevent escalations, and synchronize handoffs — all tracked and controlled inside the suite. This reduces agent workload, speeds resolution, and improves deflection and CSAT, with results visible in the built-in analytics.

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