Our Journey Through The Years
Our unified approach to self-service and support personalizes content discovery across multiple touch points, enables you to revolutionize customer experience and enhance your support reps' efficiency.
2008 - Laying the Foundation
Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.
2012 - Noticing a Trend
Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.
2015 - Beginnings of Search
Built federated search solutions, leveraging both database and full‑text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.
2016 - SearchUnify is Born
The federated search product evolved into an AI-driven search solution that leverages multi‑platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.
2018 - Stepping up the AI Game
Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self‑service and support.
2019 - Riding the Cognitive Wave
Youngest vendor to be evaluated in the Forrester Wave™ : Cognitive Search, Q2 2019
2020 - Accolades Galore
Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.
2021 - Making Major Strides
Named Leader in G2 Spring 2021, Summer 2021, Fall 2021 and Winter 2022 Grid® Report for Enterprise Search. Recognized as a Strong Performer in the Forrester Wave™: Cognitive Search, Q3 2021. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service, a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards and the 2021 AITech Award for Best Chatbot Solution. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.
Our Esteemed Clients
About Grazitti Interactive
Grazitti Interactive is a digital innovation leader having extensive experience in developing solutions that unlock data insights, increase operational efficiency, and drive customer success. For over a decade, it’s been enabling companies of all sizes—including Fortune 500 enterprises—to implement, customize, configure, optimize, integrate, and manage solutions such as CRM, marketing automation, online communities, and analytics.
Our Partners
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