Analytics

Customer Support, Analytics, AI in Support, Agent Performance, Predictive Insights, Self‑Service, Customer Experience, Ticket Deflection, Case Resolution,

Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.

February 20, 2025

Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.

Why Content Health Analysis is the Backbone of Knowledge Management?

Discover how health analysis, content auditing, analytics-driven insights, and AI-powered enhancements can enhance the quality of your knowledge base to ensure your knowledge management system remains effective and trustworthy.

January 30, 2025

Mastering the Solve & Evolve Loop: A Deep Dive into LLM-Powered Solutions for Knowledge Management Success

Knowledge Management, Generative AI, LLMs, Analytics, KCS

The KCS solve and evolve loop is your gateway to acing knowledge management, and GenAI provides all the help you need. Keep reading to learn more.

February 27, 2024

The KCS solve and evolve loop is your gateway to acing knowledge management, and GenAI provides all the help you need. Keep reading to learn more.

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

CSAT, Analytics, Customer Success

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

March 9, 2021

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

Customer Support, Analytics, AI‑Powered Support Applications

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

Analytics

February 20, 2025

January 30, 2025

February 27, 2024

March 9, 2021

February 19, 2021

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