Community Engagement

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

ROI, Case Deflection, Community Engagement

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

Community Engagement, Self‑Service, Online Communities

Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.

December 15, 2020

Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.

3 Ingenious Apps to Stimulate Online Community Engagement in 2021

Online Communities, AI‑Powered Support Applications, Community Engagement

Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:

December 2, 2020

Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that: