Case Deflection

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

October 1, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

ROI, Case Deflection, Community Engagement

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

5 Essential CX Metrics to Measure Customer Self-Service Success

Self‑Service, Case Deflection, Customer Effort Score, Customer Experience

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

October 27, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How to Measure and Improve Case Deflection

Self‑Service, Case Deflection

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.