AI Archives

G2 Grid Report Recognizes SearchUnify as a Leader—Five Years and Counting

Celebrate two decades of leadership, top customer satisfaction scores, and AI-powered excellence.

AI is Reshaping Customer Support—But Are You Using It Right?

AI is transforming customer support—but are you maximizing its potential? Discover how to bridge the gap between hype an…

Is Your Business Falling for Agent Washing in the AI Agent Boom

Learn to spot genuine AI agents versus hype and ensure real autonomy, adaptability, and ROI.

Leverage Agentic AI For Enterprise Knowledge Management

See how SearchUnify Knowbler's Agentic AI slashes case resolution time 65%, boosts deflection, and auto-creates high-qua…

Holistic Knowledge Management with SearchUnify’s Knowbler

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holist…

Using RAG in AI Chatbots: Best Practices to Follow

Learn how to build smarter chatbots with Retrieval-Augmented Generation (RAG). Discover best practices, overcome challen…

SearchUnify’s SCORE Framework: A New Era of Hybrid Search Relevance

Discover how SearchUnify's SCORE Framework redefines search relevance. Combining keyword precision with semantic underst…

Evolution of Customer Support: From Chatbots to Virtual Assistants

Explore how GenAI-powered virtual assistants deliver smarter, personalized support beyond basic chatbots.

Chatbots Journey: From Robotic to Personalized CX

Discover how context-aware chatbots evolve to deliver personalized, efficient customer interactions.

The Power of Customer Learning: Cultivating Engaged and Empowered Users

Explore how customer education bridges value gaps—boosting usage, loyalty, and ROI with GenAI support.

Unlock Business Scale with Matryoshka Embeddings

Unlock faster, more accurate searches with Matryoshka embeddings. Read more to discover how they enhance search speed, s…

Enhancing Conversations with Intent Detection in AI

In a world where businesses strive to offer the best customer experience, intent detection plays a vital role in ensurin…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

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