Personalization

Design Strategies to Transform Your Support Portal into a Self-solve Engine

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

October 1, 2024

Discover proven strategies to design a support portal that acts as a self-solve engine, reducing support costs and enhancing customer satisfaction.

Transforming Customer Service with Federated Learning

Federated learning, Privacy, Personalization, Customer Service

Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.

August 29, 2023

Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ’23, AI, ML, Cognitive Technology, Customer Experience, Personalization

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

How Real-time Analysis of Customer Intent Helps Deliver Better CX

Customer Experience, Personalization, CSAT

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

February 4, 2021

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

How to Make Personalization at Scale More ‘Personal’

Customer Experience, Personalization, CSAT, Cognitive Search

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

December 22, 2020

Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.

6 Ways to Improve Conversion Rates on Your Site With AI‑Powered Search

Site Search, Personalization, Conversion Rate

Read on to know how you can leverage the power of machine learning, AI and cognitive technology for conversion rate optimization and increased website sales.

October 23, 2020

Read on to know how you can leverage the power of machine learning, AI and cognitive technology for conversion rate optimization and increased website sales.