Cognitive Technology

TSIA World Envision 2023: Your Golden Ticket to Breaking Silos and Driving Success

TSIA World Envision, Cognitive Technology, Large Language Models, Artificial Intelligence

TSIA World Envision 2023, the biggest tech conference, is filled with a lineup of keynotes, edifying sessions, networking opportunities, and more. Find more details!

September 29, 2023

TSIA World Envision 2023, the biggest tech conference, is filled with a lineup of keynotes, edifying sessions, networking opportunities, and more. Find more details!

Dreamforce 2023: Your Complete Guide to Maximizing The Ultimate Tech Experience

Dreamforce 2023, Customer Success, AI, Cognitive Technology

Dreamforce 2023, one of the biggest tech events of the year, is around the corner. Learn how you can make the most out of your experience in this blog post.

August 31, 2023

Dreamforce 2023, one of the biggest tech events of the year, is around the corner. Learn how you can make the most out of your experience in this blog post.

How Omnichannel Customer Service Elevates Business Outcomes

Customer Support, Cognitive Technology

Modern consumers expect proactive services and seamless connectivity throughout a brand’s channels. The omnichannel approach allows you to deliver it all flawlessly. Here’s how.

May 16, 2023

Modern consumers expect proactive services and seamless connectivity throughout a brand’s channels. The omnichannel approach allows you to deliver it all flawlessly. Here’s how.

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

TSIA, Cognitive Technology

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

April 25, 2023

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

KCS Coaching: The Secret To Building a Knowledge-first Culture for Impeccable Customer Service

KCS Coaching, Knowledge‑first Culture, Cognitive Technology

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

April 17, 2023

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

How Headless LMS and Cognitive Tech Help Deliver Optimum Customer Experiences

Cognitive Technology, Learning Management System, Cognitive Search

UX greatly impacts how consumers perceive your brand. Headless LMS allows greater flexibility and control over the UX, and numerous other advantages. Keep reading to learn more.

March 30, 2023

UX greatly impacts how consumers perceive your brand. Headless LMS allows greater flexibility and control over the UX, and numerous other advantages. Keep reading to learn more.

Top 5 Customer Support Trends Making Waves in 2023

Customer Support, Cognitive Technology

Customer support trends are in for a complete overhaul this 2023. Tune in to know what stays behind and what follows through.

March 28, 2023

Customer support trends are in for a complete overhaul this 2023. Tune in to know what stays behind and what follows through.

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

ChatGPT, AI, Generative AI, Chatbot, Cognitive Technology, Customer Service

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

Case Classification: What It Is and How It Works

Cognitive Technology, Query Classification, Customer Support, Customer Experience, Agent Experience

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

5 Key Considerations for Evaluating Enterprise Search Vendors

Enterprise Search, AI, Cognitive Technology, Cognitive Search

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

Cognitive Technology, Customer Service, Customer Experience, Self‑Service, Support (re)Focus

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

December 5, 2022

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

Cognitive Technology, Customer Service, Customer Experience, Support (re)Focus,

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.

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