Natural Language Processing

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized  Conversations

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized Conversations

July 8, 2024

Natural Language Processing (NLP) and large Language Models (LLMs) have revolutionized chatbots, ushering in a new era of meaningful conversations. This blog reveals!

Navigating the Future: How Large Language Models are Transforming Cognitive Search

Navigating the Future: How Large Language Models are Transforming Cognitive Search

September 20, 2023

Large Language Models (LLMs) have revolutionized cognitive search, providing contextual relevance. Discover the latest LLM-powered cognitive search trends now!

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

September 5, 2023

Learn about vector search and see how it revolutionizes information retrieval. Also explore its diverse use cases & tips to select the right engine.

Unleash the Power of Cognitive Search: Explore, Discover, and Revolutionize Enterprise Knowledge!

Unleash the Power of Cognitive Search: Explore, Discover, and Revolutionize Enterprise Knowledge!

August 8, 2023

Activate the potential of cognitive search and revolutionize enterprise knowledge discovery. Overcome challenges and maximize benefits. Read to know more.

Choosing the Best Enterprise Search Vendor for Your Organization

Choosing the Best Enterprise Search Vendor for Your Organization

August 8, 2023

Lost in the sea of data and seeking the perfect enterprise search vendor? Here is an insightful blog to enlighten your path. Click to learn more!

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

December 1, 2022

NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!

Demystify User Intent & Context with Natural Language Processing

Demystify User Intent & Context with Natural Language Processing

March 23, 2021

Dive deep into the core components of NLP and the integral role it plays to understand user intent & context in AI-powered chatbots.

How to Leverage Semantic Search to Step up Your Customer Support Game

How to Leverage Semantic Search to Step up Your Customer Support Game

September 17, 2020

Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.

An Introduction to Semantic Search and Its Relation to Search Relevance

An Introduction to Semantic Search and Its Relation to Search Relevance

September 16, 2020

Semantic search refers to the search with meaning. Read on to know more about it and the factors that make it better than traditional keyword-based searches.

How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Experience

September 8, 2020

Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:

Demystifying Metadata Management to Improve Enterprise Search Experience

Demystifying Metadata Management to Improve Enterprise Search Experience

September 3, 2020

Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.