Machine Learning Archives

AI Support Agent Explained: How They Go Beyond AI Chatbots

A Closer Look at What Sets AI Support Agents Apart from Chatbots

What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

Discover how Gemma 3 enhances AI Agents for faster, smarter, and more intuitive customer support.

Best AI-Powered Enterprise Search Solutions in Unlocking Your Data’s Potential

Explore leading platforms like Glean, Coveo, Lucidworks & SearchUnify—key features, use cases, and value.

5 Strategies to Strengthen Online Communities with Agentic AI

Discover how proactive AI threads, sentiment-aware replies, expert routing, and personalization build thriving communiti…

The Dark Side of Conversational AI: 7 Risks to Mitigate

Dive into seven major risks privacy, bias, security, hallucinations and strategies to reduce harm.

Mitigating Agentic AI Risks: The Critical Role of Guardrails

Discover how guardrails help manage autonomy, safety, bias, and compliance in agentic AI systems.

Unlocking a New Level of User Experience with Semantic Search

Learn how semantic search boosts relevance, personalization, and satisfaction for users and enterprises.

Thriving in Disruption: How Knowledge Management Empowers Businesses

In today's fast-paced business world, knowledge management fosters agility and innovation by unlocking your organiz…

From Raw Text to Insights: Text Mining in Support

Struggling to gauge customer needs? Learn how text mining extracts valuable insights from data to improve CSAT and fuel …

Hybrid Search Explained: The Future of Information Retrieval

Hybrid search is a fusion of keyword and vector search. Let’s dive deeper into the intricacies of the hybrid search to u…

How Reinforcement Learning Optimizes Search Relevance

Unlock the power of reinforcement learning in enterprise search. Learn how it enhances relevance and agent productivity …

The Impact of Machine Learning on Federated Search Relevance

Traditional federated search is only keyword-based, often leading to irrelevant results. Learn how ML is changing the en…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Machine Learning