Proactive Support

What Does the Llama 3.3 Release Mean for the Customer Support Industry?

Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer support operations.

December 17, 2024

Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer support operations.

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A Glimpse into the Future of Customer Support: 2024 & Beyond
Customer Support Trends, Customer Experience, Customer Support Experience, Proactive Support, Generative AI

eady to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

November 14, 2023

eady to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

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New vs. Known Case Analysis: Unlocking Proactive Support Excellence
Proactive Support, New vs. Known, Customer Support, Case Classification, Knowbler

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

October 10, 2023

Unveil the secrets of proactive support with our latest blog on New vs. Known Case Analysis and elevate your customer support game today with the help of Knowbler!

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The Costly Conundrum of Reactive Customer Support
Knowledge Management, Customer Support, Proactive Support, Knowbler, Customer Experience

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

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4 Shackles that Hold Back a Successful Proactive Support Model
Customer Support, Proactive Support, Agent Productivity

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

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5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond
Customer Experience, CSAT, Predictive Analytics, Self‑Service, Proactive Support

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

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