Customer Success Archives

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

Meet SearchUnify at Booth #1414, Dreamforce SF Sept 17-19. Discover GenAI-powered search, chatbots & agent tools redefin…

How to Elevate Your Knowledge Management Success: A Syntellis Case Study

Discover how Syntellis improved knowledge workflows and ROI with strategic KM enhancements.

Transforming CX: Key Takeaways from the CSI Member Summit 2023

Learn expert-backed strategies to elevate customer experience and support outcomes

SearchUnify + Insided: A Winning Formula to Ace Customer Success

Explore how this integration drives engagement, deflection & stronger communities

Voice of Customer (VoC) for Customer Experience: Why You Need It

Leverage VoC programs to improve satisfaction, loyalty & support outcomes

How Cognitive Technology Uplifts the Customer Effort Score

See how AI-powered tools reduce friction and elevate customer satisfaction

3 Reasons Why Attending TSIA World Envision Is Worth Your While

From insights to innovation, why this event is a game-changer for support leaders

Cognitive Tech’s Role in Enhancing Digital Customer Experience

See how AI improves self-service, personalization & agent-assisted experiences

Communities of Practice: The Hidden Knowledge Management Powerhouse

See how expert-led communities drive knowledge sharing, reuse, and innovation

Waltzing into 2022 with a New Outlook on Service Metrics

Rethink your CX measurement strategy with actionable, modern service KPIs

Communities of the Future: 5 Trends That Will Shape 2022 & Beyond

Explore how online communities are evolving with AI, data, and personalization

5 Customer Success Trends to Watch in 2022

Learn how CS teams are evolving with predictive insights, automation & CX focus

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Success