AI-powered knowledge management is used by organizations to automatically store, arrange, and distribute important data as needed. These include corporate..
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SearchUnify Showcases Its Agentic AI Suite at World Summit AI 2025 in Doha
Mountain View, CA | December 1, 2025 – SearchUnify, a leader in enterprise search and Agentic AI, will unveil the..
Why Multi-Agent Orchestration Is a Game-Changer for Customer Support?
Standalone AI agents are no longer enough. The next leap in customer support comes from connected, coordinated intelligence. Early virtual..
AI Escalation Management: Mastering Handoffs in Modern Support
Customer support has always been an important business function. In support, the focus is on reducing resolution time, improving customer..
From Manual to Agentic: Rethinking Knowledge Management
For any business, knowledge is the most valuable asset, and one of the hardest to maintain. Earlier, with businesses scaling..
How Do Customer Service Analytics Fuel Support Strategy?
Imagine countless customers visiting a support portal, doc site, or website to find the answer to their queries. They’re leaving..
Mastering LLM-as-a-Judge for Agentic AI-Driven Smarter Workflows
Imagine you’ve just deployed an Agentic system to streamline your customer support workflows. It’s not just handling thousands of customer..
Build vs. Buy AI Agents: Decoding the Dilemma
AI agents are here, promising to streamline support workflows, make autonomous decisions, and drive operational excellence. In fact, AI Agent..
SearchUnify and the Consortium for Service Innovation to Deliver Strategic Session on Foundations for AI‑Driven Support & Knowledge Excellence
Mountain View, CA – November 20, 2025 – SearchUnify, a leading Enterprise Agentic AI platform, is excited to announce its..
10 reasons why you should invest in AI Agents for Customer Service
The evolution of customer support with artificial intelligence gained momentum once the businesses understood one simple fact: “Traditional support models..