Last Updated: November 20, 2025Mountain View, CA – November 20, 2025 – SearchUnify, a leading Enterprise Agentic AI platform, is excited to announce its participation in the Consortium for Service Innovation’s upcoming virtual event, “KCS® Aligned Vendor Series: Foundations for Achieving AI-Driven Support & Knowledge Excellence.” The session will outline the core foundational capabilities enterprises must mature before scaling AI-driven assistance across their support ecosystems.
As organisations accelerate the deployment of agentic AI, the real differentiator lies in the strength of their knowledge backbone. The session will spotlight why robust content governance, contextual search infrastructure and KCS®-aligned knowledge operations are critical to preventing issues such as AI hallucinations, broken customer journeys and high-friction agent experiences.
SearchUnify will be represented by Brian Corcoran, Regional Sales Manager & Global Support SME, who will join Michelle Stumpf, Head of Knowledge Management at Celonis, to unpack how enterprises can operationalise AI-ready knowledge foundations. Attendees will gain tactical insights into modern knowledge architectures, context-enrichment strategies, and the vendor-alignment required to elevate agent productivity, scale GenAI responsibly and unlock measurable ROI.
This session is ideal for support leaders, knowledge managers, CX operations teams, AI program owners and technology partners looking to advance their AI-first support maturity.
Click here to register
About SearchUnify
SearchUnify is a leading enterprise Agentic AI platform that redefines customer support and self-service by unifying enterprise knowledge, enabling contextual intelligence, and powering task-specific AI agents. Built on foundations like Cognitive Search, SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), and real-time analytics, it delivers seamless, personalized experiences across support channels. With solutions such as Cognitive Search, SUVA, Knowbler, Agent Helper, and the Agentic AI Suite, SearchUnify helps global enterprises resolve cases faster, reduce costs, and increase customer satisfaction scores, empowering organizations to deliver tangible business impact.
About the Consortium for Service Innovation
The Consortium for Service Innovation is a non-profit organisation dedicated to advancing the discipline of service excellence. Its proven practices, including KCS® and Adaptive Organisation®, empower companies worldwide to operationalise knowledge and deliver world-class customer support.
