Last Updated: November 24, 2025AI agents are here, promising to streamline support workflows, make autonomous decisions, and drive operational excellence. In fact, AI Agent usage in customer service has increased 22X since January 2025.
As support organizations are embracing this shift, one crucial question arises: “Should they build AI agents or buy them?”
To navigate through this dilemma, this infographic, “Build vs. Buy AI Agents,” offers valuable insights to guide strategic decision-making and transform the way customer support operates.
Let’s dive in!
To view this infographic in high resolution, click here.
Wrapping Up
Whether you build or buy AI agents or even choose a hybrid approach, it should align with your business goals and support your growth strategy. Additionally, your objective shouldn’t be to deploy AI agents, but to embed them responsibly, integrate them end‑to‑end, measure their impact, and evolve them.
Want to talk to an expert before taking a build‑vs‑buy decision for clarity? Let’s connect!
