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Capture Tacit Knowledge With Intelligent Knowledge Agents

Capture Tacit Knowledge With Intelligent Knowledge Agents

September 26, 2024

Discover how knowledge agents can help your organization capture and leverage tacit knowledge with large language models and AI.

RAG Optimization: Metrics, & Tools for Enhanced LLMs Performance

RAG Optimization: Metrics, & Tools for Enhanced LLMs Performance

September 25, 2024

RAG optimization is key to improving LLM accuracy and reliability. Discover essential evaluation metrics and frameworks to enhance RAG performance. Read more.

How Knowledge Sharing Culture Drives Customer Satisfaction?

How Knowledge Sharing Culture Drives Customer Satisfaction?

September 24, 2024

Find out how fostering a knowledge sharing culture boosts customer satisfaction, enhances support efficiency and empowers teams with valuable insights.

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAG<sup>TM</sup>

Crafting Personalized Support Experiences: Fine-tuning LLMs vs. Contextualization with SearchUnifyFRAGTM

September 23, 2024

Explore how fine-tuning LLMs for specialized support domains compares to contextualizing LLM-powered conversations with SearchUnifyGPT™. This blog dives into the benefits of each approach and shows how SearchUnifyGPT™ delivers personalized, efficient support experiences without the complexity of extensive fine-tuning, unlocking the true potential of LLMs in customer support.

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

SearchUnifyGPT™ Wins Silver Stevie® for Transforming Customer Support

September 23, 2024

Discover how SearchUnifyGPT™, the industry-first federated, genAI application for enterprise support, is transforming CX and driving business success.

AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

AI Agents: The Future of Human-Machine Interaction (8 Key Use Cases)

September 19, 2024

Discover how AI agents revolutionize customer service. Learn about their key use cases and how SearchUnify's AI virtual assistant can transform your business.

Navigating the Data Security and Legal Landscape of LLM-Powered Agent Desktops

Navigating the Data Security and Legal Landscape of LLM-Powered Agent Desktops

September 19, 2024

Explore the data security and legal challenges of LLM-powered agent desktops. Learn strategies for building a secure, privacy-compliant, and trustworthy AI-driven support solution with SearchUnify.

Holistic Knowledge Management with SearchUnify’s Knowbler

Holistic Knowledge Management with SearchUnify’s Knowbler

September 17, 2024

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holistic solution for efficient knowledge creation, curation, and optimization.

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

Dreamforce 2024: Your Gateway to the AI-Powered Future of Business

September 13, 2024

SearchUnify is excited to be a Navigator sponsor at Dreamforce 2024! Visit us at Booth #1416 to experience firsthand our GenAI-powered solutions.

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Top Customer Service KPIs for Unmatched Success

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

From Good to Great: How Accela Leveraged AI-Powered Search and Conversational AI to Achieve a 99.7% Self-Service Cost Saving

September 9, 2024

Accela saved 99.7% on self-service costs with AI-powered search and conversational AI. Discover how they did it and explore the potential of generative AI.

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