SearchUnify Technical Blogs | Customer Support Insights

AI Escalation Management: Mastering Handoffs in Modern Support

A Technical Guide to Building Smarter, Context-Aware Human Handoff Systems

Mastering LLM-as-a-Judge for Agentic AI-Driven Smarter Workflows

Why it Matters for Accurate and Reliable Agentic AI

Agentic AI Governance: How It Actually Works

How Agentic AI Governance Ensures Safe and Reliable Support Operations

Empowering LLMs to Decide: Designing Autonomous AI Agents

Learn how SearchUnify turns LLMs into autonomous AI agents that plan, act, and resolve complex support tickets without h…

Agentic RAG Explained: What It Is and How It Works

Discover how Agentic RAG upgrades traditional retrieval with reasoning, self-learning & multi-step answers for next-gen …

MCP vs. API: Understanding Communication Protocol Shift

Learn how MCP goes beyond traditional APIs—boosting flexibility, context-awareness, and scale for AI-powered enterprise …

How Agentic AI Works: A Deep Dive into Intelligent Autonomy

Discover how Agentic AI operates through prompt coordination, tool integration, memory management, and governance—redefi…

Why Customer Support Needs Symbiotic Intelligence Today

Find out how Symbiotic Intelligence is transforming customer support with real-world examples, key benefits, and enterpr…

What Are AI Agents? Capabilities in Customer Support

Discover the different types of AI agents and their capabilities in customer support. Read more!

Fortifying Enterprise Security with Robust AI Measures

Read about robust measures for threat mitigation—secure architecture, monitoring, and proactive incident prevention.

What Are Agentic Workflows? A 2025 Guide for Enterprises

Discover the power of agentic workflows in transforming enterprise operations. Learn how they streamline processes, boos…

A Deep Dive into Communication Between AI Agents

Discover how AI agents communicate using APIs, ACLs, and NLP to enhance automation, decision-making, and customer experi…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

SUDO – Technical Blogs