SearchUnify Technical Blogs | Customer Support Insights

Decoding Customer Sentiment with LLMs and Graphs

Explore how Agent Helper combines LLMs and graph-based technologies to revolutionize sentiment analysis, offering real-t…

Best Practices for User-Centric Enterprise Search

Explore proven best practices to create enterprise search solutions that drive productivity, improve knowledge discovery…

AI Agents’ Role in Intelligent Knowledge Management

Explore the role of AI agents in streamlining knowledge pipelines, boosting findability, and improving support outcomes …

Model Context Protocol: AI’s Future in Support (2025)

Learn how MCP boosts efficiency, ensures seamless AI integration, and sets the stage for future-ready customer service i…

From Text Boxes to the Rise of Conversational AI

Explore evolution of search user interface design beyond the text boxes and how they enhanced user experience.

Is Agentic AI About to Disrupt the SaaS Industry?

Explore how Agentic AI is transforming the SaaS industry by solving challenges in scalability, customization, and ideati…

How Conversational Experiences Are Changing Search

Explore the impact of conversational search on user experience, showcasing how AI enhances information retrieval and per…

Elevating Intranets with Intelligent Enterprise Data

Discover how a modern intranet can empower your employees. Learn how to leverage enterprise data to drive business succe…

Balancing Control and Cost: Custom GPT vs. Pre-Built Chatbots

Weigh the pros and cons of building a custom GPT chatbot vs using a pre-built solution like SUVA. Discover how to optimi…

Using RAG in AI Chatbots: Best Practices to Follow

Learn how to build smarter chatbots with Retrieval-Augmented Generation (RAG). Discover best practices, overcome challen…

SearchUnify’s SCORE Framework: A New Era of Hybrid Search Relevance

Discover how SearchUnify's SCORE Framework redefines search relevance. Combining keyword precision with semantic underst…

Unlock Business Scale with Matryoshka Embeddings

Unlock faster, more accurate searches with Matryoshka embeddings. Read more to discover how they enhance search speed, s…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

SUDO – Technical Blogs