The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, QatarWins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
- From Industry Analysts
- From Award Panelists
- From Industry Associations
- From Our Customers
The Solution Excels at Generative Knowledge Creation
Grazitti Interactive’s KM solution Knowbler has advanced AI capabilities and developer-friendly integrations. It captures and organizes knowledge and leverages cognitive..
Consider SearchUnify When
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability..
Consider SearchUnify When…
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability..
SearchUnify continues to provide an outstanding customer experience for its users
“The 2023 Enterprise Search Emotional Footprint report provides a comprehensive overview of the most popular software in the current Enterprise..
Good search empowers an organization to transform information into valued knowledge
“The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to..
Offers strengths in applications for popular use cases, usage analytics, tuning tools, and data connectors
SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while..
Customers will find SearchUnify simple and easy to implement.
SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools..
SearchUnifyGPT™ Honored as a Silver Stevie® Award Winner in the 2024 Stevie® Awards for Technology Excellence
“SearchUnifyGPT™ stands out as an innovative GenAI application designed to provide direct, relevant, and contextual answers, significantly enhancing the enterprise..
Accela and SearchUnify Win a Gold Stevie® at the 2024 Stevie Awards for Sales and Customer Service
“The results speak for themselves, with significant improvements in self-service resolution, case volume reduction, knowledge creation efforts, and customer effort..
SearchUnify Named in the KMWorld’s AI 100: The Companies that Matter Most in Knowledge Management
“Curating the list of the 100 companies that matters in KM is always a joy. Emerging technologies such as generative..
SearchUnify’s Knowbler Wins 2024 Artificial Intelligence Excellence Award
“We are truly honored to recognize Knowbler with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business..
SearchUnify Honored with the 2023 Future of Agent Experience Award Presented by TMC
“I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer..
SearchUnify’s Knowbler Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards®
“Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.”..
The Asia-Pacific Stevie® Awards 2023 for Excellence in Innovation in Business Product & Service Industries
“SearchUnify’s enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading..
SearchUnify’s Agent Helper makes for more effective collaborative support.
SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases..
Go with “Best of Breed” Chatbot Providers like SearchUnify.
Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without..
Robust platform with AI powered search solution and data insights
SearchUnify is a powerful platform for information discovery from contents residing in different platforms.
Drive your self service programs with rich and deep insights
Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service..
The SearchUnify tool is very robust!
I feel over time we will continue to grow and expand on the many many features and aspects of SU..
Great Tool. Robust Analytics Platform
We get true insights that we can act upon via the analytics. Positive experience, especially with our CSM support.
Gain deep insights and drive your environment as you need
The solution is very flexible and gives you industry best practice data points that enables you to drive your environment..
A robust platform that keeps on getting better
The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it..
SearchUnify helps us consolidate it all in one place
SearchUnify’s support is always timely and almost always helpful. They have also added several features upon request which greatly improved..
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