The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid®5+ Years as a Consistent Leader.
SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment
Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, QatarWins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
- From Industry Analysts
- From Award Panelists
- From Industry Associations
- From Our Customers
The Solution Excels at Generative Knowledge Creation
Grazitti Interactive’s KM solution Knowbler has advanced AI capabilities and developer-friendly integrations. It captures and organizes knowledge and leverages cognitive..
Consider SearchUnify When
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability..
Consider SearchUnify When…
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability..
SearchUnify continues to provide an outstanding customer experience for its users
“The 2023 Enterprise Search Emotional Footprint report provides a comprehensive overview of the most popular software in the current Enterprise..
Good search empowers an organization to transform information into valued knowledge
“The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to..
Offers strengths in applications for popular use cases, usage analytics, tuning tools, and data connectors
SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while..
Customers will find SearchUnify simple and easy to implement.
SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools..
The Asia-Pacific Stevie® Awards 2021 for Innovation in Business-to-Business Products & Services
“Love the use of AI and ML for analysing user behavior & taking data-driven business decisions” “SearchUnify is a great..
The Asia-Pacific Stevie® Awards 2021 for Innovative Use of Technology in Customer Service – Computer Industries
“SearchUnify’s solution goes beyond traditional service model, and utilizes adequate technology to create an integrated customer experience for different segments”..
The Stevie® Awards for Sales & Customer Service 2021 – Contact Center Solution : New Version
“There are many emerging players in this space but SearchUnify seems to be doing it the right way.” “360° view..
The Stevie® Awards for Sales & Customer Service 2021 – Best Use of Technology in Customer Service (Computer Industries)
“Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive.” “The $12,000 in..
The Asia-Pacific Stevie® Awards 2020 for Innovation in Business-to-Business Products & Services
“SearchUnify by Grazitti presents a cognitive search platform for personalized search. Innovative products such as SearchUnify demonstrate a convergence of..
The Asia-Pacific Stevie® Awards 2020 for Innovative Use of Technology in Customer Service
“Outstanding use of technology to develop the next-gen tools to help centralise and improve the overall knowledge for better service..
The Stevie® Awards for Sales & Customer Service 2020
“The impact created by SearchUnify on various customers is remarkable and awesome.” “This is an effective search tool built with..
SearchUnify’s Agent Helper makes for more effective collaborative support.
SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases..
Go with “Best of Breed” Chatbot Providers like SearchUnify.
Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without..
Search Unify Is Crucial to Ticket Deflection
It gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and..
Robust and complex search engine tool
The analytics and dashboard are robust and detailed. We’ve finally been able to visualize what words and phrases customers are..
Robust Platform With AI Powered Search Solution And Data Insights
SearchUnify is a powerful platform for information discovery from contents residing in different platforms like sites , portals and online..
Key to our customer success
Reports are easy to tailor and understand, and the team is very responsive to requests for support
The SearchUnify team is extremely focused on customer success
From the sales cycle, to implementation and support, they have been very responsive to our needs. They continually assist us..
Excellent services as the vendor is very responsive to all needs
We now have the ability to search multiple content sources from within Salesforce from within a case, full tab search,..
SearchUnify provides excellent customer service
They respond quickly to open cases and meet monthly to help us optimize the solution. Ability to track usage metrics..
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