Blog

The Rise of the Unsupervised Learning-Based Chatbot Models

The Rise of the Unsupervised Learning-Based Chatbot Models

September 24, 2020

Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

September 22, 2020

Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.

How to Leverage Semantic Search to Step up Your Customer Support Game

How to Leverage Semantic Search to Step up Your Customer Support Game

September 17, 2020

Read on to know how cognitive technology powers semantic models to deliver contextual results. Also, learn how you can transform your customer support game by deploying ML algorithms.

An Introduction to Semantic Search and Its Relation to Search Relevance

An Introduction to Semantic Search and Its Relation to Search Relevance

September 16, 2020

Semantic search refers to the search with meaning. Read on to know more about it and the factors that make it better than traditional keyword-based searches.

5 Factors to Consider Before You Invest in An Enterprise Search Engine

5 Factors to Consider Before You Invest in An Enterprise Search Engine

September 10, 2020

When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.

How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Experience

September 8, 2020

Sentiment analysis helps businesses provide more emotionally-aware support. But what is it, and how does it help improve your CX? This blog post explains:

Demystifying Metadata Management to Improve Enterprise Search Experience

Demystifying Metadata Management to Improve Enterprise Search Experience

September 3, 2020

Metadata plays an important role in improving the relevance of a search engine. Read on to know its meaning, scope, and the best practices to implement it successfully across your cognitive tool.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

5 Pragmatic Ways to Ensure Successful KCS Implementation

5 Pragmatic Ways to Ensure Successful KCS Implementation

August 27, 2020

Not getting the desired results from your KCS initiatives? Here are 5 surefire ways to get the most out of your KM program.

Why Customers Are Not Adopting Your LMS and What You Can Do

Why Customers Are Not Adopting Your LMS and What You Can Do

August 25, 2020

Get your LMS content discovered and adopted with cognitive search. Read this blog post to know more.

6 Substantial Ways Gamification Improves Support Outcomes

6 Substantial Ways Gamification Improves Support Outcomes

August 24, 2020

Gamifying tasks of a support team can garner better productivity among support agents. Read on to understand how.

Improving Employee Experience with TSIA’s E‑Pyramid for AI in Support

Improving Employee Experience with TSIA’s E‑Pyramid for AI in Support

August 19, 2020

While organizations focus on the CX, the employee experience often gets blurred in the background. Read on to understand how this can be fixed.

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