Benita Elizabeth Varghese, Author at SearchUnify | Enterprise Agentic Platform for Customer Support

Mastering the AI Editor Step-by-Step Instructions and Best Practices

Learn how to leverage Search Tool, Writing Tool, and analytics for efficient, empathetic agent support.

Why Tone Matters: Unlocking the Secrets of Customer Psychology

Discover how empathetic tone influences customer emotions, CSAT scores, and trust in support.

Is Your Contact Center Future Ready? 5 Trends That Will Keep You Ahead

Discover the key trends shaping the future of contact centers, from personalized automation to seamless integrations, an…

What Does the Llama 3.3 Release Mean for the Customer Support Industry?

Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer sup…

2025 Customer Support Playbook: Top 7 Trends to Watch

Explore the seven key support trends AI agents, proactive care, self-service, and more for 2025.

Agentic AI for Predictive Support & Proactive Resolution

See how autonomous AI agents anticipate issues, automate resolutions, and enhance customer satisfaction.

How Agentic AI Will Define Business Strategy in 2025

Explore how autonomous AI agents will drive innovation, strategy, and competitive edge next year.

How Agentic AI Is Revolutionizing Human‑Machine Communication?

Explore how autonomous, context-aware AI agents enable smarter, real-time interactions and workflows.

Mitigating Agentic AI Risks: The Critical Role of Guardrails

Discover how guardrails help manage autonomy, safety, bias, and compliance in agentic AI systems.

Reducing Case Transfers for Better Agent & Customer Experience

Learn how minimizing transfers improves resolution speed, agent satisfaction, and customer loyalty.

Experience CX Redefined with Intelligent Knowledge Agents & GenAI at TSIA Envision 2024

Join us at TSIA Envision 2024 to explore how GenAI can revolutionize your customer experience. Meet SearchUnify and lear…

Top 8 AI agents use cases

Discover eight key AI agent use cases, from support bots to logistics automation and their impact.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Benita Elizabeth Varghese