Benita Elizabeth Varghese, Author at SearchUnify | Enterprise Agentic Platform for Customer Support

What Gemma 3 Means for AI Agents (And Why It Matters for Customer Support)

Discover how Gemma 3 enhances AI Agents for faster, smarter, and more intuitive customer support.

Top 5 Agent‑Assist Solutions in 2025

Explore the top agent-assist platforms enhancing response speed, accuracy, and agent efficiency.

Still Ignoring Contact Center Analytics? Here’s Why That’s a Costly Mistake

Discover why ignoring contact center analytics is a costly mistake and how leveraging data can enhance CX, improve effic…

The Battle for Agent Excellence: SearchUnify Agent Helper vs. SupportLogic

Compare features, real-time insights, and agent workflows to choose the right AI-assist tool.

AI Agents – Frameworks Transforming Customer Support

Explore agentic frameworks - perception, reasoning, collaboration, integration—for smarter support.

Data-Driven Agent Support: Why Analytics Is Your Secret Weapon

Learn how analytics empower AI agents to boost efficiency, accuracy, and proactive decision-making.

Tips to Balance Automation and Personalization in Customer Support

Learn common pitfalls over‑automation, over‑personalization and best practices for hybrid support.

AI Disruption Alert How Open-Weight Models Are Reshaping Enterprise Search

Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new …

Top LLMs to Supercharge Enterprise Customer Support

Explore Cohere, Mistral, DeepSeek, and how SearchUnify makes integration seamless.

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and…

Fine‑Tuning Responses: When to Expand, Summarize or Rephrase

Learn when to use expansion for detail, summarization for brevity, or rephrasing for clarity.

AI Leap in Customer Support: Opportunities & Challenges

Explore data fragmentation, integration hurdles, ROI pitfalls, and proactive strategies for AI success.

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Benita Elizabeth Varghese