On-Demand Session
Making Large Language Models (LLMs) a Part of Your Support Ecosystem
OUR SPEAKERS
David Edelman
Senior Lecturer of Business
Administration
Harvard Business School
Vishal Sharma
Chief Technology Officer
SearchUnify
Customer support teams encounter various challenges, such as an avalanche of information silos, spikes in request volumes or escalations, struggle to retain talent, and so on.
But thanks to Large Language Models (LLMs), customer support can now be scaled to a high level with its integrations and solutions.
Watch this session to hear industry experts—David Edelman, an AI Consultant and Senior Business Lecturer at Harvard Business School, and Vishal Sharma, CTO, SearchUnify—to share their knowledge on the best practices for integrating LLMs into your customer service team. So, join us now!
Key discussion points include:
Are LLM-fueled solutions worth buying for your customer support ecosystem?
What are the potential pitfalls of LLMs and Generative AI
How Humans and Generative AI can be collaborated to achieve greater heights
