Query Classification

Case Classification: What It Is and How It Works
Cognitive Technology, Query Classification, Customer Support, Customer Experience, Agent Experience

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

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Query Classification: What it is & Why it Matters?
Cognitive Technology, Query Classification, Content Findability, Personalized Experience

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

April 19, 2022

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

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