SearchUnify for
Zendesk
Create an integrated discovery experience for your Zendesk Support and Guide
Make the Most of Your Zendesk Customer Service Software
SearchUnify for Zendesk Support
Solutions to most of your customer support issues already exist; the problem is knowing if and how it’s been solved before! SearchUnify gives proactive content recommendations so agents can solve cases with greater efficiency.
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SearchUnify for Zendesk Guide
Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.
Find SearchUnify on Zendesk
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Delight Customers with the Power of Cognitive Search
Boost Ticket Resolution and Deflection with Relevant Results
Boost Ticket Resolution and Deflection with Relevant Results
Lower support costs by helping your customers and agents find information faster. Leverage SearchUnify’s AI algorithms to deliver relevant results with ease from all your content sources, within your Zendesk Guide knowledge base or Support instance.
Leverage AI-Powered Insights for Smarter Decisions
With in-built analytics, you can identify gaps in your content to create a better content strategy and boost First Call Resolution with comprehensive insights into a user’s journey. SearchUnify offers a complete package that not only boosts but also helps prove the ROI of your implementation.
Leverage AI-Powered Insights for Smarter Decisions
Drive Relevance into Every Conversation with Search-Powered …
Drive Relevance into Every Conversation with Search-Powered Chatbots
Boost engagement on your self-service platform by serving content in bite-sized conversations that your users can understand easily. SearchUnify’s chatbots leverage NLU to help deliver contextual responses to all queries and are built on the same intelligence as your search engine.