SearchUnify for
Self-Service
Modern customers like to challenge themselves by solving issues on their own. With AI-powered search, drive smarter self-service while curtailing rising caseloads
Help Customers Go from Problems to Solutions Faster with AI-Powered Discovery & Insights
Achieve self-service success and enhance customer experience with heightened personalization
Optimize Self-Service with AI-Powered Relevance
Harness the power of machine learning algorithms that learn from users’ preferences, behavior and content’s success rate to tune and personalize search results.
Optimize Self-Service with AI-Powered Relevance
Navigate the Enterprise Information Maze with Ease
Navigate the Enterprise Information Maze with Ease
Save precious time by enabling users to get all enterprise content at one place instead of having to hop from one knowledge base to another!
Inform Your Self-Service Strategy with Deep Insights
Proactively improve content and experience on your self-service portal with insights from search analytics like content gaps, customer journey, search behavior, and many more!
Inform Your Self-Service Strategy with Deep Insights
Drive Value from Your Customer Portals with Enhanced Case De…
Drive Value from Your Customer Portals with Enhanced Case Deflection
Maximize cost-efficiency of your support function with seamless delivery of case-resolving information – in searches, recommendations and even in case-creation workflows! Measure case deflection with ease, and build a stronger case for self-service support.
Employ Conversational AI for the Ultimate Self-Service Experience
Minimize customer effort to reach the correct information (and service reps!) with chatbots or virtual agents on your self-service portal. Bots handle L1 queries with ease, and can seamlessly connect users to a live agent for more complex questions.