SearchUnify for Insurance
Detect real risk with artificial intelligence, leverage unstructured data with machine learning, make better decisions with deep insights
Reduce Risk, Detect Fraud, and Increase Revenue
Revolutionized information discovery and drive insights from your unstructured data
Know Your Customer Better
SearchUnify makes all the information about your policy applicants – information including payment history, risk profile, services availed etc. – easily searchable and accessible to your customer facing teams. This makes the process of verifying coverage from multiple documents less time extensive and in turn, lowers unit cost per processed claim as well as turnaround time.
Assess and Manage Risk,
Detect Fraud
Cognitive search helps in risk assessment, fraud detection and customer litigation settlement with content discovery from transactional data and digital interaction points around the number of claims, customer payment history, customer profiles, customer behavior around policy cancellations etc. You can uncover patterns such as payment anomalies and unusual activity in the customer transactions to identify potential defectors and proactively detect fraud.
Optimize Offerings and
Personalize Marketing
Natural language processing plays a major role in detecting relevant information in customers’ data and behavior. ML algorithms leverage historical data and this, in turn, helps employees suggest the best products for the customer based on their profile and needs. This data does not just help optimize your offerings but also personalize marketing campaigns and improve up-selling and cross-selling.
Optimize Product Pricing
Cognitive search can help underwriters uncover the most important insights from policy applicants’ unstructured data to better evaluate risk and exposure and in turn, decide the price they should pay for the policy. For reinsurance, machine learning algorithms help insurers focus on the most critical risks associated with each policy renewal submission and help them in not only deciding the optimum price for reinsurance but also speed up submission handling.
Drive Customer Self-service
Search-powered chatbots can help you deflect L1 queries by answering regular questions of your customers about policies and premiers etc. That drives customer self-service and frees up your agents to focus on high value engagements with your customers and with cross-selling and upselling.
