COMMUNITY HELPER
SearchUnify’s Community Helper
Foster a Powerful Online Customer Community that Never Ceases
to Answer & Engage
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Outcomes for Self-service
Keep Track of
Unanswered Threads
Maintain Engagement in the
Midst of a Self-service Surge
Sift Through & Reply to
Duplicate Discussions
Delivering Real Outcomes
32%
Increase in Community Engagement
26%
Increase in Self-service Resolution
67%
Increase in First Response Generation on Community Threads
32%
Decrease in Community Moderation Effort
Round-the-clock Auto-Response to New Discussions
Community Helper keeps an eye on new community discussions and threads and auto-responds 24*7 with sentiment-adaptive responses.
Identifies, Merges & Responds to Duplicate Threads
The application helps combat duplicacy by merging similar threads and redirects questions that it cannot answer to experts who solved similar cases earlier.
Auto-Indexing & Tagging of Community Threads
Community Helper acts as a moderator and tags posts to the right categories, thus aiding community managers in intelligent community moderation.
Personalized, Sentiment-Adaptive Responses
Community Helper adds the human touch by using sentiment analysis to understand the user’s state of mind and frames a personalized response in return.
Auto-Routing Discussions to Community Champions
The application routes the current discussions to your active members based on their expertise so that they can contribute to resolutions with helpful information.