Zendesk is a customer service platform that helps companies manage, prioritize, and resolve their customer support interactions. By integrating Zendesk with SearchUnify, users can efficiently search through cases and knowledge articles, resolve cases faster and effectively and create new knowledge in the workflow. SearchUnify comprehends user access permissions and rigorously enforces them at the record level during queries, ensuring that users only see results they are authorized to access in Zendesk.
With role-based access and object-level permissions, you can seamlessly manage the accessibility of learning content, empowering administrators to define who can access specific learning content and to what extent.
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Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.
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SearchUnify For Agents
SearchUnify For Customers
SearchUnify For Admins
Content Source Setup
Search Client Setup & QA
UAT & Training
Increase in Case Deflection
“By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.”
Jim Atkinson
President and Chief Customer Officer, Bluebeam, Inc.
“ For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.”
Giri Iyer
Chief Customer Officer, Rubrik Inc.
“The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.”
Lana Lee
Senior Manager & Strategist, Zuora Community
Know the latest trends and best practices in customer support
![[Customer Speaks] Syntellis' Turbocharged Implementation Journey with SearchUnify](https://dev.searchunify.com/wp-content/uploads/2023/09/customer-speaks-syntellis-success-story-with-searchunifys-knowbler.jpg)
