Customer: Hey, I forgot my password, and I am unable to access my account now. Rep: Hello there! Could you please confirm your name and email address? Customer: My name is John Williams and my account is under name@website.com. Rep: I’ve shared a password reset link to your email, you…
It’s no secret that the technology landscape is advancing at a faster pace than ever before. Cutting-edge technologies like Artificial Intelligence (AI) are revolutionizing the way businesses interact and support their customers. In fact, 57% of businesses leverage AI applications to elevate their customer service, process optimization, and make data-driven…
The idea of search becoming a two-way conversation was absolutely nuts in the early days of the internet. Users had to experiment with different keywords to find web pages that met their intent. But not anymore! With the development of “natural language search,” search engines are beginning to offer a…
Imagine an army general winning a battle simply by ‘winging it.’ Sounds like a real streak of good luck, doesn’t it? Instead, military leaders always look for weaknesses or opportunities and recruit informants for the same. Thereafter a strategic plan is devised that increases their likelihood of winning. Devising a…
Spotify, with its boastful catalog of 80 million songs and 182 million premium subscribers, is one of the top audio streaming service providers across the globe. Unlike its competitors, like Apple Music, YouTube Music, etc., it features uninterrupted and ad-free music taken to greater heights with the premium option, which…
Since the advent of digitization, organizations are dealing with an avalanche of data. In fact, by 2025, 463 exabytes of data will be created each day globally. And nearly 80% of it is projected to be unstructured, leaving structured data at 20% or less. This data can be challenging for…
The seismic waves of the pandemic started eroding the shores of the workforce as they began quitting their jobs in droves. Call it an epiphany or a revolution, but many are certainly calling it a mass exodus or The Great Resignation. Let’s revisit some facts. In 2021, more than 47…
Gartner opines that by 2026, 25% of people will spend at least one hour a day in the Metaverse for work, shopping, education, social, and/or entertainment. If I had a nickel for every time I’ve heard the word 'Metaverse' in the last six months, I’d be damn rich! Ever since…
Companies today are building highly advanced products. While they boast of several innovative capabilities, the vast offerings often leave customers scratching their heads. As a result, they fail to fully utilize the product and stay elusive from its true value. This disconnect unwittingly leads to customer churn—when customers feel they…
Just one poor experience sends 33% of customers packing. Hence, putting your customers on hold even for a few minutes could mean a loss of $30 a day, $900 a month, and $11000 a year. Pretty scary, right? Successful support operations thrive on promptness, relevancy, and consistency. Businesses that perpetually…
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