How CSOD Achieved a 98% Self‑Service Rate with SearchUnify

According to Gartner, by 2026, 85% of customer interactions will start with self-service.

Cornerstone OnDemand (CSOD), a global leader in talent management software, recognized the need to enhance their support strategy to meet growing demands. With over 7,000 organizations and 140 million users worldwide, Cornerstone OnDemand faced challenges such as siloed knowledge sources, limited analytics, and fragmented search experiences. These obstacles hindered their ability to provide efficient, proactive support.

However, on deploying SearchUnify cognitive search it unified knowledge access, offered deeper user insights, and fostered a seamless search experience for customers and agents alike.