57%
Increase in Average Monthly Knowledge Creation
19%
Decrease in Average Time to Draft an Article
46%
Decrease in Average Time to Publish an Article
63%
Improvement in Self-Service Resolutions
95.14%
Average Month-on-Month Searches with Results to Total Searches
3X
Jump in Customer Effort Score (CES)
75%
Increase in Global Self-service Success on Community
5.8%
Increase in Self-service Success at Case Form Page
66.8%
Cumulative Self-service Success
Dorothy Wozniak
Senior Manager, Digital Community Strategy at Varonis
Product and the team help us to reach our goals!
Read More Reviews
Mary Lightfoot
Senior Digital Learning Manager, Gallaudet University
SearchUnify is excellent both technically and with customer service
Read More Reviews
57.5%
Self-service Success
72.11%
Content Findability Success
20%
Increase In Case Deflection
50%
Conversion Ratio on Search Results
$200K
Support Cost Savings
50%
Cumulative Case Deflection
15%
in Agent Productivity
75%
Increase in Self-Service Resolution
