Blueprint for AI-powered Customer Learning Experiences
Register NowAn elevated community experience for your customers, employees, and partners with hyper-personalization and enhanced findability of learning content.
With role-based access and object-level permissions, you can seamlessly manage the accessibility of learning content, empowering administrators to define who can access specific learning content and to what extent.
With SearchUnify’s cross-channel search capabilities and the ability to natively index Salesforce objects (cases, knowledge, feed etc.) and Appinium objects (media, learning, events, PDF files etc.), users can seamlessly access Appinium's learning content from within various platforms such as Khoros, JIRA, Salesforce Clouds, and more, without tab hopping.
With SearchUnify’s advanced engine and auto facets capability, it can intelligently pre-select categories based on the user's profile and search query for a faster discovery experience.
With the ability to configure the order of results by content type, source, date, keywords, and intent you get complete autonomy over the results your end-users see. This helps you deliver a positive learning experience.
Leveraging SearchUnify’s deep learning algorithms, it can better understand the user intent and deliver highly personalized & relevant results, thus elevating content adoption.
SearchUnify leverages NLP and NLU to analyze and match every query with the most relevant results, even if the user doesn’t frame perfect queries. This helps Appinium users with the most engaging learning guides and tutorials.
Leverage deep analytics around top searches, searches with no results, content that is deflecting cases, and much more, to see how users search for learning resources and then engage with the results. This gives you a good idea about general interests and also allows you to plug any gaps in your content.
Know the latest trends and best practices in customer support