Blueprint for AI-powered Customer Learning Experiences
Watch NowHarness advanced search technology to extract key facets and user intent from search queries. The Facet Interpreter automatically identifies and pre-selects the most relevant facets, guiding users to their desired results more efficiently.
Improve your users' search experience by eliminating the need to reselect filters with each new search. Once users refine their results with chosen facets, these preferences remain active for subsequent searches, streamlining the process and saving valuable time.
Delight your users by tailoring their search experience with Auto Facets. These intelligent facets automatically select the most relevant filters based on individual user history and current search trends, ensuring a more intuitive and personalized interaction.
While SearchUnify intelligently processes unstructured data to generate relevant facet types and categories, administrators retain full control to define, reorder, and merge facets for a more tailored user experience. Likewise, end-users can personalize their interface by selecting which facet categories they want to display, giving them full autonomy over their search results.
Elevate your search capabilities with Nested Facets, which break down facets into meaningful sub-categories, allowing you to drill down to the most relevant results. Plus, our smart search solution dynamically adds new nested categories if a crucial classification is missing, ensuring you always find what you need.
Leverage search analytics to gain insights into which facets are mostly used by your users and understand what type of content is being used by them more frequently.
Federated search with SearchUnify boosted our confidence in our knowledge base and online help center. Knowing our content would be easily accessible, we ramped up content creation by 44%. Consequently, customer complaints about self-service and documentation dropped by 24%.
Garrick Greenhalgh
MSHR, CSPO, Director of Global Technical Education and Community, Accela
With SearchUnify's AI, Bluebeam significantly enhanced our customer support, swiftly connecting them to needed resources. Improving our business is a core practice, and we're proud to be recognized for our collaboration with SearchUnify in achieving this.
Jim Atkinson
President and Chief Customer Officer, Bluebeam, Inc.
As Zuora's Community Strategist, SearchUnify's metrics are invaluable. They reveal visitor behavior, helping us optimize their experience and identify content gaps swiftly. This ensures our users find the answers they need quickly.
Lana Lee
Senior Community Manager & Strategist, Zuora Inc.
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