Yamini Arora

4 Questions You Must Ask Your Potential AI Vendor

September 6, 2022

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

4 Key Challenges that Inhibit Customer Education Programs

August 18, 2022

Interested to level up your training program maturity? Refer to this blog and learn the 4 challenges that might be inhibiting you from achieving your goal.

Why Swarming Model Makes Sense for Your Support Organization

July 20, 2022

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

May 23, 2022

Looking to deliver a stellar customer service? This blog reveals 5 simple ingredients to turn CX on its head by leveraging the content experience.

Building a Strategic Framework to Create & Maintain a KCS Culture

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Challenges that Cast a Shadow Over Contact Center Agents

April 22, 2022

Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.

Query Classification: What it is & Why it Matters?

April 19, 2022

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

March 15, 2022

Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.

5 Easy Ways to Ace New & Unknown Support Issues

March 2, 2022

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

February 9, 2022

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!