Yamini Arora

Thriving in Disruption: How Knowledge Management Empowers Businesses

July 12, 2024

In today's fast-paced business world, knowledge management fosters agility and innovation by unlocking your organization's collective intelligence. Learn how!

Customer Service Chatbots: The Journey from Robotic to Context-rich, Personalized Conversations

July 8, 2024

Natural Language Processing (NLP) and large Language Models (LLMs) have revolutionized chatbots, ushering in a new era of meaningful conversations. This blog reveals!

The Power of Customer Learning: Cultivating Engaged and Empowered Users

June 11, 2024

Bridge the gap between product potential & user engagement with customer education. et the insights on creating a world-class customer learning experience.

From Raw Text to Rich Insights: Leveraging Text Mining in Customer Support

April 23, 2024

Struggling to gauge customer needs? Learn how text mining extracts valuable insights from data to improve CSAT and fuel proactive support.

How Reinforcement Learning Optimizes Search Relevance

February 22, 2024

Unlock the power of reinforcement learning in enterprise search. Learn how it enhances relevance and agent productivity in this blog post.

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

February 13, 2024

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

Are LLMs Lying to You? Exposing The Hidden Cost of AI Hallucinations

January 31, 2024

Uncover the hidden dangers behind AI hallucinations, what causes them, mitigation tips, & how to build reliable AI partnerships in this eye-opening blog post.

Navigating the Unknown: Anomaly Detection and the Power of Machine Learning

December 15, 2023

What is anomaly detection in machine learning?️‍ Uncover hidden patterns & prevent crises by learning how ML detects unusual customer behavior to improve CX.