Growing Support & Supporting Growth –
Examples From Marketo & Rubrik
Watch this session and learn from industry leaders as they talk about scaling support services for world-class results and how cognitive search on your community or support portal can boost customer retention, agent productivity and user experience. Hear Alok Ramsisaria from Grazitti Interactive talk to Patricia Lughezzani from Marketo and Giri Iyer from Rubrik as they share valuable insights on their journey towards self-service success.
Highlights:
The evolution of self-service
Marketo’s journey towards service cloud maturity
How Rubrik achieved a CSAT score of over 98% by leveraging cognitive search
Featured Speakers
Patricia Lughezzani
GVP – Customer Support & Adv.,
Marketo
Patricia leveraged her international business experience to facilitate the firm’s rapid growth. She carries over 20 years of experience in building & optimizing organizations.
Speaker Two
Giri Iyer
SVP – Customer Support & Success,
Rubrik
Giri has over two decades of experience in customer-facing functions and has been a part of five successful IPOs. His forte lies in managing and developing multi-level technical support.
Speaker Three
Alok Ramsisaria
CEO,
Grazitti Interactive
Alok has over 25 years of marketing, technology, and consulting experience under his belt. His niche lies in helping achieve marketing, sales, and support outcomes that drive customer success to help grow the firm exponentially.
TSIA
