TSW Las Vegas’19 Speaker Session
Winning With Cognitive Search: The Kronos Digital Transformation Journey
Watch this exclusive session by Leo Daley, Director – Community, Kronos as he talks about how Kronos leveraged cognitive search to digitally transform their self-service & support operations
Leo Daley
Director, Community ,Kronos
Leo’s tech services experience includes roles with NEC and
Kronos. With NEC, Leo focused on services management and
administration for the Automated Fingerprint Identification
Systems (AFIS) division. Since 2000 with Kronos, he’s been
responsible for services business development, content, and
services marketing. In 2010, Leo established the “Working
Smarter Café” blog to create engaging content for the Kronos
brand and authored nearly 1,000 posts through 2016.
Vishal Sharma
CTO, SearchUnify
Vishal is the CTO of SearchUnify. He has more than a decade of
experience in developing & deploying enterprise search
solutions, optimizing CRM systems, and developing online
communities. Having worked with stakeholders ranging from
CTOs to VPs of customer success to community managers, he
brings a unique perspective on the impact of cognitive search
across all verticals of business.
SearchUnify’s AI-powered search technology offers everything you need to enable successful self-service and more. It provides highly relevant and personalized search results for customer support channels, and its chatbot, Sarah.
