Season 3
Generative AI for Customer Support
Season 3 of The Customer Service Show is here, and this time, we're diving deep into the transformative world of Agentic AI in Customer Support. From breakthrough innovations to real-world impact, we're exploring the evolving role of AI-powered agents and how they're reshaping support experiences across industries.
This season, we're thrilled to welcome two powerhouse voices in customer support:
Patricia Lughezzani is a visionary leader with an impressive track record in transforming customer support, success, renewal sales, technical services, and sustaining engineering. As the founder of PL Support Solutions, Patricia now consults global businesses on Customer Success, Premium Support, and Support Optimization strategies, driving growth, retention, and organizational excellence.
Divanshi Arora, Product Evangelist and Principal Customer Success Manager at SearchUnify brings her unique blend of strategic insight and innovation to the table. With a deep-rooted passion for enhancing user experiences, Divanshi plays a pivotal role in driving product excellence and championing transformative customer support technologies.
Get ready for insightful conversations, tangible success stories, and a front-row seat to the future of customer support powered by Agentic AI.
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
Principle Customer Success
Manager, SearchUnify
Season 2 examined the transformative role of Generative AI in customer support, exploring how AI can revolutionize operations, enhance CX, and enable more efficient, automated solutions.
Season 2 delved into the benefits and challenges of GenAI for customer support, practical use cases, overcoming employee resistance to AI, its impact on CX, and maximizing business value through AI-driven support.
GenAI automates tasks, provides instant responses, enables agents to focus on complex issues, improves response times, reduces costs, and delivers personalized interactions. Learn how Generative AI can revolutionize your enterprise support strategy and customer service model.
Yes, each episode provides practical advice, real-world examples, and expert recommendations for adopting GenAI in your support operations.
Season 2 addressed common challenges such as employee resistance, data privacy, and the need for continuous AI training, offering strategies for overcoming these obstacles.
