The Customer Service Show
The series is all about diving deep into the world of customer service, unleashing its
exceptional power, and unveiling the strategies behind unforgettable, contextual, and,
hyper-personalized customer support interactions.
Season 1
Season 2
Premium Support
In this season 1, we aim to highlight the importance of premium
support, effective implementation and pricing strategies, and key metrics for success
measurement.
We will be joined by Patricia Lughezzani, a highly accomplished
visionary professional with a distinguished career in building, revitalizing, and optimizing
customer support, customer success, renewal sales, technical services, and sustaining
engineering organizations to facilitate growth and customer retention. Patricia’s consulting
company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support
Optimization strategies.
Patricia Lughezzani
Founder, PL Support Solutions and Executive Advisor, Grazitti
Interactive
Episode 1 – Premium Support –
The What, Why, and How
Episode 2 – Determining
Premium Support Features, Offerings and Value Drivers
Episode 3 – Premium Support –
Pricing Strategies
Episode 4 – Premium Support –
Internal Partnerships
Episode 5 – Premium Support –
Financials
Episode 6 – Premium Support –
Tools and Technology
Episode 7 – Ask Patricia
Anything
View All Episodes
Generative AI for Customer Support
This season, we’re diving into the realm of Generative AI in
Customer Support, investigating its possibilities, discussing actual achievements, and
revealing the newest developments influencing the customer support industry.
We will be joined by Patricia Lughezzani, a highly accomplished
visionary professional with a distinguished career in building, revitalizing, and optimizing
customer support, customer success, renewal sales, technical services, and sustaining
engineering organizations to facilitate growth and customer retention. Patricia’s consulting
company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support
Optimization strategies.
Patricia Lughezzani
Founder, PL Support Solutions and Executive Advisor, Grazitti
Interactive
Episode 1 – History and
Current State of AI in Customer Support
Episode 2 – Creating Engaging
and Effortless AI Customer Interfaces
Episode 3 – Strategizing and
Integrating GenAI into Your Enterprise Support Ecosystem
Episode 4 – From Obstacles to
Opportunities: GenAI in Enterprise Support
Episode 5 – Overcoming
Employee Fears around GenAI
Adoption to Drive Business Value
View All Episodes
Who is it For?
Customer Support
Professionals
Tech
Enthusiasts
Anyone Curious About the Future
of Customer Service
Improve Your Self-service & Support Operations with Enterprise Consulting
Services
Request a Discovery Call
Patricia Lughezzani
Founder, PL Support Solutions and
Executive Advisor, Grazitti Interactive
Lynette Ledoux
Customer Success & Search
Specialist, Grazitti Interactive
Want to Know More About Launching Premium
Support for Your Enterprise? Ask
Patricia!
Patricia Lughezzani
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
Recommended Resources
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