Customer Support

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

August 21, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

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5 Design Principles for Self-Service Portal Success
Customer Service, Customer Support, Customer support portal

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

May 23, 2024

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

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Generative AI in Customer Service: A Game Changer for the Industry
Customer Support, Customer Service, Generative AI, Virtual Assistant

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges. Its capability to deliver predictive, personalized, and innovative customer support is redefining industry standards. However, unlocking its full potential necessitates a careful and systematic strategy.

April 5, 2024

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges. Its capability to deliver predictive, personalized, and innovative customer support is redefining industry standards. However, unlocking its full potential necessitates a careful and systematic strategy.

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Top 5 Search Relevance Metrics You Need to Know
Enterprise Search, Search Relevance, Customer Support, Knowledge Management

Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.

March 20, 2024

Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.

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GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX
Customer Satisfaction, Agent Productivity, Customer Support, generativeAI, Knowledge Management

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

February 13, 2024

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

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The Role of the Agent Empowerment Index in Boosting Support Outcomes
Customer Support, Customer Experience, Agent Experience, Customer Satisfaction, Generative AI

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

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SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews
Enterprise Search, Customer Support, Large Language Models

Join us to Celebrate SearchUnify’s success in securing 1st rank in the Enterprise Search Data Quadrant Report by SoftwareReviews. Learn more!!

February 6, 2024

Join us to Celebrate SearchUnify’s success in securing 1st rank in the Enterprise Search Data Quadrant Report by SoftwareReviews. Learn more!!

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SearchUnify 2023: A Comprehensive Year in Review
GenAI, LLMs, Customer Experience, Customer Support, Large Language Models, Virtual Assistants

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipate what 2024 holds for innovation and excellence.

February 1, 2024

From G2 Grid leadership to groundbreaking GenAI-powered solutions, explore SearchUnify's 2023 journey and anticipate what 2024 holds for innovation and excellence.

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AI in Enterprise Search: Overcoming Challenges and Achieving Excellence
Artificial Intelligence, Generative AI, Enterprise Search, Customer Experience, Customer Support

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation of customer support. Learn more

January 11, 2024

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation of customer support. Learn more

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Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits
Customer Support, Customer Experience, Artificial Intelligence, Artificial Intelligence, Knowledge Management

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.

January 6, 2024

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.

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The State-of-the-Art of Support Websites is Changing Rapidly
AI, Customer Support, Self‑Service

Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.

December 15, 2023

Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.

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The 5 Biggest Generative AI Trends That Are Shaping 2024
Customer Support, LLMs, Generative AI, ML, NLP technology, Virtual Assistants

Discover 2024's top Gen AI trends: Quantum AI, Web3 synergy, Multimodal Gen AI, and emotion-infused virtual assistants. Dive in for a tech revolution!

December 8, 2023

Discover 2024's top Gen AI trends: Quantum AI, Web3 synergy, Multimodal Gen AI, and emotion-infused virtual assistants. Dive in for a tech revolution!

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