Customer Support Archives

The Risks of Blind Trust in AI Chatbots: a Google AI Chatbot’s Dark Response

Learn why automation bias leads users to over-trust chatbots and how guardrails and oversight prevent harm.

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and…

Can AI Chatbots Replace Human Agents?

AI chatbots are transforming customer support, but can they fully replace human agents? Discover where AI shines, where …

Why Content Health Analysis Is the Backbone of Knowledge Management

Learn how content health audits reduce duplication, boost accuracy, and drive KB trust and productivity.

2025 Conversational AI Trends for Digital Interactions

Discover top conversational AI trends that can redefine the customer support in 2025 and beyond.

Fine‑Tuning Responses: When to Expand, Summarize or Rephrase

Learn when to use expansion for detail, summarization for brevity, or rephrasing for clarity.

Mastering the AI Editor Step-by-Step Instructions and Best Practices

Learn how to leverage Search Tool, Writing Tool, and analytics for efficient, empathetic agent support.

5 Signs It’s Time to Upgrade Your Knowledge Base in 2025

Discover key signals, from outdated metrics to low engagement that indicate KB modernization needs.

Why Tone Matters: Unlocking the Secrets of Customer Psychology

Discover how empathetic tone influences customer emotions, CSAT scores, and trust in support.

Boost Support Efficiency with GPT & Agentic AI

Discover how combining GPT with autonomous AI agents enhances response speed, accuracy, and agent productivity.

Intelligent Front Door: GenAI-Driven Customer Support

Explore how a GenAI-powered Intelligent Front Door speeds resolution and boosts self-service success.

Stepping Into the Next Wave of Conversational AI with LLMs

Discover how LLMs enable more human-like chatbots with context, personalization, and seamless multi-step support.

Champion in SoftwareReviews’ Data Quadrant 2026 Report: Ranked #1 Choice for Enterprise Search

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Customer Support