Customer Support Archives

What Are AI Agents? Capabilities in Customer Support

Discover the different types of AI agents and their capabilities in customer support. Read more!

Self‑Serve Content Creation in B2B SaaS Support

Learn strategies for breaking silos, streamlining workflows, and enhancing CX with self‑serve content.

Fortifying Enterprise Security with Robust AI Measures

Read about robust measures for threat mitigation—secure architecture, monitoring, and proactive incident prevention.

Enterprise Search Analytics: The Key to Smarter Support

Learn how search analytics reveals content gaps, boosts self-service, and drives ROI in support hubs.

AI is Reshaping Customer Support—But Are You Using It Right?

AI is transforming customer support—but are you maximizing its potential? Discover how to bridge the gap between hype an…

Data-Driven Agent Support: Why Analytics Is Your Secret Weapon

Learn how analytics empower AI agents to boost efficiency, accuracy, and proactive decision-making.

Shaping Global Support Excellence: How Agentic AI is Leading the Charge at Support (re)Focus 2025

Discover how Agentic AI is redefining global support workflows with autonomy, precision, and real-time innovation.

Level Up Your Customer Service With Gamification At Workplace

Boost agent productivity, engagement, and knowledge-sharing with gamification. Learn how Knowbler’s Knowledge Champion D…

Best AI-Powered Enterprise Search Solutions in Unlocking Your Data’s Potential

Explore leading platforms like Glean, Coveo, Lucidworks & SearchUnify—key features, use cases, and value.

What Happens to Your Support Agents & Metrics When You Switch to Knowledge Management?

Explore the significant improvements in agent performance, support metrics, and cost efficiency when transitioning to a …

The Risks of Blind Trust in AI Chatbots: a Google AI Chatbot’s Dark Response

Learn why automation bias leads users to over-trust chatbots and how guardrails and oversight prevent harm.

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and…

The SearchUnify Leadership Streak Continues
- 23 Quarters on G2’s Enterprise Search Grid^®

SearchUnify has been named a Major Player
in IDC MarketScape: Worldwide General-Purpose
Knowledge Discovery Software 2025 Vendor Assessment

Re-imagining Customer Support
with Agentic AI

Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery

Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report

Bronze Winner in 2025 Stevie^® Award for
Technology Excellence

Customer Support